Beyond Health MedSpa’s Consultation Fee, Deposit, Cancellation & Refund Policy
At Beyond Health MedSpa, we are committed to providing professional aesthetic care while respecting the time of our patients, providers, and clinical team.
To maintain smooth scheduling, protect reserved provider time, and ensure fairness to all patients, the following policies apply to consultations, treatment appointments, deposits, specialty procedure payments and cancellation fees, cancellations, rescheduling, refunds, packages, prepaid services, and specialty procedures.
By scheduling an appointment, making a payment, providing a payment method, signing clinic documentation, or proceeding with services at Beyond Health MedSpa, you acknowledge that you have read, understand, and agree to the policies listed below.
These policies are designed to clearly explain how appointment reservations, consultation fees, specialty procedure payments and cancellation fees, cancellations, rescheduling requests, and refund reviews are handled.
All policies are subject to applicable law.
CONSULTATION FEE POLICY
When booking online, the consultation fee may appear as a "deposit." It is the same $50 consultation fee described in this section and is not an additional charge.
In-Person Consultations
A $50 consultation fee is required to reserve all in-person consultations and evaluations.
Virtual Consultations
A $50 consultation fee is required to reserve all virtual consultations and evaluations.
The consultation fee will be applied toward an eligible treatment if the patient proceeds with treatment, unless otherwise stated in writing.
If the patient chooses not to proceed with treatment, the consultation fee remains non-refundable.
Consultation Appointment Terms
Consultation fees are intended to reserve provider time and scheduling resources and are not transferable to another person.
Consultation fees are non-refundable once the consultation appointment has taken place.
Appointments may be rescheduled once if notice is provided at least 24 hours before the scheduled appointment time.
Additional rescheduling requests, repeated scheduling changes, late cancellations, or failure to attend a scheduled appointment may require a new consultation fee to reserve a future appointment.
Late Cancellation or No-Show:
Appointments canceled with less than 24 hours' notice, or appointments missed without notice, may result in forfeiture of the applicable Consultation Fee.
Short-Notice Appointments:
Appointments scheduled within 24 hours of the appointment time must be canceled at least 4 hours before the appointment time to avoid forfeiture of the applicable Consultation Fee.
SPECIALTY PROCEDURE PAYMENT & CANCELLATION POLICY
This policy applies to specialty procedures and treatment plans totaling $2,500 or more, including but not limited to Endolift®, PDO Threads, BeyondLífte™, advanced facial rejuvenation procedures, combination treatments, and other specialty procedures determined by Beyond Health MedSpa.
Payment in Full Confirms Your Treatment Date
Due to high demand and limited provider availability, specialty procedure appointments are confirmed only after the total treatment cost has been paid in full or approved financing has been completed. A specialty treatment date is not reserved until payment in full is received.
Specialty Procedure Cancellation Fee
A $250 Specialty Procedure Cancellation Fee applies if the patient cancels the scheduled specialty treatment, fails to attend the appointment (No-Show), or does not proceed with the scheduled specialty treatment.
The Specialty Procedure Cancellation Fee:
• Is not a deposit, down payment, or reservation payment.
• Is not an additional charge when the patient proceeds with the scheduled treatment. Patients who complete their scheduled treatment pay only the treatment cost.
• Applies regardless of how far in advance the cancellation occurs and is not limited to the final 24 or 72 hours before treatment.
• Is separate from consultation fees unless otherwise stated in writing.
Refund of Remaining Balance
When the Specialty Procedure Cancellation Fee applies, Beyond Health MedSpa will deduct the $250 fee, the cost of any products opened, customized, or prepared specifically for the patient's treatment, and the standard price of any complimentary services already received as part of the treatment plan, and will refund the remaining balance as follows:
• Credit or debit card payments: refunded to the original card.
• Financing payments (including Cherry®, CareCredit®, PatientFi®, or other financing providers): refunded through the financing provider, subject to the provider's terms and processing timelines.
• Cash or Zelle® payments: refunded by check, available for pickup at the clinic.
Refunds are processed within 15 business days after the cancellation is confirmed. Additional time may be required depending on banks or financing providers.
Why This Fee Exists
Specialty procedure appointments are typically booked 1-3 months in advance due to limited provider availability. Each specialty procedure requires approximately 2-3 hours of dedicated treatment time, in addition to a 30-minute consultation and advance work including product allocation, treatment planning, and scheduling coordination. When a specialty appointment is held, other patients seeking the same treatment are turned away for that time slot for the full duration it is held.
The Specialty Procedure Cancellation Fee reflects Beyond Health MedSpa's reasonable estimate of the reserved provider time, preparation, and lost scheduling opportunity associated with a canceled specialty appointment. It is not intended as a penalty.
When the Cancellation Fee Is Waived
The Specialty Procedure Cancellation Fee will not apply, and the full amount paid will be refunded, if:
• Beyond Health MedSpa cancels the appointment.
• The provider determines, during evaluation or on the day of treatment, that the patient is not a suitable candidate for the procedure.
• The patient becomes pregnant before the scheduled treatment date. Confirmation may be requested.
Illness
For your safety, please do not attend a specialty treatment while ill. Contact us as soon as possible, and before your scheduled appointment time, to request your courtesy reschedule as described below.
Specialty Procedure Scheduling Changes
Beyond Health MedSpa may allow one courtesy reschedule at its reasonable discretion. If a reschedule is approved, the full amount paid remains applied toward the patient's rescheduled specialty treatment.
If scheduling changes are initiated by Beyond Health MedSpa, the full amount paid remains applied toward the patient's treatment, and no fee will apply.
Additional reschedule requests after the courtesy reschedule may be treated as a cancellation and are subject to the Specialty Procedure Cancellation Fee.
If the patient chooses a different specialty procedure on the same scheduled date, the amount paid will be applied to the new treatment. Any price difference will be charged or refunded accordingly, and no Cancellation Fee will apply.
PAYMENT METHOD FOR CONSULTATION FEES, DEPOSITS & TREATMENTS
Payments for consultations, deposits, treatments, packages, products, and services may be collected in full, partially, or through approved financing programs, except as stated below.
Specialty procedures and treatment plans totaling $2,500 or more require payment in full, or completed approved financing, to confirm the treatment date, as described in the Specialty Procedure Payment & Cancellation Policy.
Accepted payment methods may include cash, credit cards, debit cards, financing providers, and other payment methods approved by Beyond Health MedSpa.
Payments made through financing providers, including but not limited to Cherry®, CareCredit®, PatientFi®, or other third-party financing companies, remain subject to the terms, conditions, approval requirements, processing procedures, and refund timelines of the applicable financing provider.
Beyond Health MedSpa is not responsible for financing approval decisions, interest rates, loan terms, payment schedules, lender fees, or delays associated with third-party financing providers.
Payments made through cash, Zelle®, or other direct payment methods will follow Beyond Health MedSpa's applicable refund policies for eligible unused services when appropriate.
All balances for services rendered, products used, treatments performed, or fees authorized under clinic policies remain the responsibility of the patient.
Prices, promotions, packages, and treatment offerings may change without notice.
CANCELLATION & RESCHEDULING POLICY
To help maintain appointment availability and respect reserved provider time, Beyond Health MedSpa requires advance notice for appointment cancellations and scheduling changes.
For purposes of this policy, the "Reserved Service Amount" refers to any consultation fee, treatment fee, deposit, down payment, booking fee, prepaid amount, or any other payment associated with a scheduled appointment. For specialty procedures and treatment plans totaling $2,500 or more, the Specialty Procedure Payment & Cancellation Policy applies instead of the Reserved Service Amount rules in this section.
Standard Appointments
Patients are requested to provide at least 24 hours' notice for cancellations or rescheduling requests.
Appointments canceled with less than 24 hours' notice may result in forfeiture of the applicable Reserved Service Amount associated with the appointment.
Missed appointments, also referred to as No-Shows, may result in forfeiture of the applicable Reserved Service Amount associated with the appointment.
Appointments scheduled within 24 hours of the appointment time must be canceled at least 4 hours before the scheduled appointment time to avoid forfeiture of the applicable Reserved Service Amount.
Specialty Procedures
Specialty procedures and treatment plans totaling $2,500 or more are subject to the Specialty Procedure Payment & Cancellation Policy listed above. If a specialty appointment is canceled, missed, or the patient does not proceed with treatment, the $250 Specialty Procedure Cancellation Fee and the cost of any products opened, customized, or prepared specifically for the patient will be deducted, and the remaining balance will be refunded as described in that policy.
Repeated Scheduling Changes
Repeated cancellations, excessive rescheduling requests, or scheduling patterns that significantly affect appointment availability may require an additional deposit, prepayment, or management approval before future appointments can be reserved.
Reasonable Discretion
Beyond Health MedSpa reserves the right, at its reasonable discretion, to enforce, waive, or modify scheduling, cancellation, rescheduling, deposit, and cancellation fee requirements based on circumstances including emergencies, scheduling history, business needs, or other factors deemed appropriate by management.
APPOINTMENT CONFIRMATION POLICY
Beyond Health MedSpa provides appointment confirmations and reminder notifications as a courtesy to patients.
Patients remain responsible for knowing and attending their scheduled appointment date and time regardless of whether a reminder, email, text message, voicemail, or other notification is received.
Patients are responsible for maintaining current and accurate contact information with Beyond Health MedSpa.
Beyond Health MedSpa reserves the right to contact patients through phone calls, text messages, email communications, or other approved communication methods regarding appointments, scheduling changes, treatment coordination, account information, and other clinic-related communications.
If an appointment requires confirmation and confirmation is not received within the requested timeframe, Beyond Health MedSpa reserves the right to release, cancel, or reschedule the appointment in order to accommodate other patients.
Fully paid specialty procedure appointments will not be released without first attempting to contact the patient by phone and text message.
Appointment reminders and notifications are provided as a courtesy and do not alter or waive any cancellation, rescheduling, cancellation fee, or refund policies.
REFUND POLICY
Beyond Health MedSpa provides professional aesthetic services, treatments, procedures, and products that may involve provider time, treatment planning, administrative processing, product preparation, and reserved clinical resources.
Refund requests must be submitted in writing and are reviewed individually according to clinic policies, treatment status, services rendered, products ordered, payment method requirements, financing provider terms, and applicable law.
If a refund request is approved, Beyond Health MedSpa reserves the right to deduct any applicable:
• Consultation fees
• Specialty Procedure Cancellation Fees
• Administrative fees
• Products ordered, prepared, allocated, customized, or reserved for the patient
• Prescriptions or supplies ordered for the patient
• Services already rendered
• Treatments already performed
• Medical supplies utilized
• Financing fees, lender fees, or payment processing fees
• Package discounts, promotional pricing adjustments, or complimentary service values
• Any other earned charges associated with the treatment plan
Refunds for specialty procedures and treatment plans totaling $2,500 or more follow the Specialty Procedure Payment & Cancellation Policy listed above.
Refunds, when approved, may require up to 15 business days for processing after approval. Additional time may be required depending on the original payment method, bank processing timelines, or third-party financing providers.
Approved refunds will be issued to the original payment method whenever reasonably possible.
Refund processing timelines provided by financing companies, banks, lenders, or third-party payment providers are outside the control of Beyond Health MedSpa.
PRE-ORDERED PRODUCTS & SERVICES RENDERED
Certain treatments and procedures may require Beyond Health MedSpa to prepare, reserve, allocate, order, customize, or obtain products, medical supplies, prescriptions, materials, or other resources specifically associated with a patient's treatment plan.
By purchasing services, scheduling treatment, or proceeding with a treatment plan, patients authorize Beyond Health MedSpa to reserve or prepare any products, supplies, prescriptions, materials, or resources reasonably necessary for treatment.
Once products, prescriptions, medical supplies, or materials have been ordered, prepared, customized, opened, reserved, or allocated for a patient's treatment, associated costs become the responsibility of the patient and may be deducted from any eligible refund according to clinic policy.
Services Rendered
No refunds will be issued for products, procedures, treatments, packages, or services once they have been administered, injected, opened, performed, provided, or otherwise rendered.
Aesthetic treatments are elective procedures. Individual results vary, and no specific result, improvement, cosmetic outcome, or level of satisfaction can be guaranteed.
Patients understand and acknowledge that aesthetic treatment outcomes vary from person to person and specific results cannot be guaranteed.
Additional treatments, maintenance sessions, follow-up care, or adjustments may be recommended depending on the patient's individual goals, response to treatment, anatomy, and clinical circumstances.
PACKAGES & BUNDLED SERVICES
Treatment Packages & Series
Some treatments, including but not limited to spider vein treatment, are offered as packages or treatment series. Packages and treatment series are offered at discounted or promotional pricing based on completion of the full package.
Treatment packages and series are governed by this section and are not subject to the Specialty Procedure Payment & Cancellation Policy, regardless of total package value.
Once at least one treatment in a package has been performed, the package is considered in progress.
Packages in Progress
A package in progress is non-refundable. The remaining treatments in that package remain available for the patient to complete.
Multiple Package Purchases
Patients who purchase more than one package at the same time may receive multi-package discounted pricing. Multi-package pricing is based on the purchase and completion of all packages included in the discounted price.
If a patient requests to cancel or receive a refund for multiple packages:
• The package currently in progress is non-refundable, and its remaining treatments remain available for the patient to complete.
• Packages in which no treatment has been performed may be refunded.
• Because the multi-package discount applies only when all packages are completed, the package in progress will be valued at the regular single-package price, and the refund will be calculated from the remaining balance.
Refund Calculation for Unused Packages
Any eligible refund for unused packages will be calculated after deducting:
• The regular single-package price of any package in progress or completed
• Products used, allocated, or prepared for the patient
• Consultation fees
• Complimentary services or benefits received, valued at their standard price
• Financing fees, lender fees, or payment processing fees
Instead of a refund, patients may choose to convert eligible unused package balances to clinic credit.
Refunds for unused packages follow the Refund Policy listed above, including processing timelines and refund to the original payment method.
Complimentary and Bundled Services
Complimentary services, bonus treatments, discounts, or additional benefits included at no charge with any treatment, treatment plan, specialty procedure, or package are considered part of the overall treatment value and are not assigned a standalone value while the treatment plan remains active.
If a refund is requested, any complimentary services or benefits already received will be charged at their standard price and deducted before calculating any eligible refund.
If the value of packages in progress, completed services, complimentary services received, products used, discounts received, or other earned charges exceeds the amount paid, no refund amount will be due.
REFUNDS FOR UNUSED SERVICES
If no treatment, product, package, procedure, or service has been performed or rendered, a patient may submit a written refund request for review.
Refund requests are reviewed individually according to clinic policies, treatment status, services rendered, products ordered or prepared, payment method requirements, financing provider terms, and applicable law.
If a refund request is approved, Beyond Health MedSpa may deduct any applicable:
• Consultation fees
• Specialty Procedure Cancellation Fees
• Products ordered, allocated, customized, or prepared for treatment
• Prescriptions or supplies ordered for the patient
• Financing fees, lender fees, or payment processing fees
• Promotional discounts or package adjustments
• Complimentary services already received, valued at their standard price
• Any other earned charges associated with the treatment plan
For specialty procedures and treatment plans totaling $2,500 or more, refunds follow the Specialty Procedure Payment & Cancellation Policy listed above.
For treatment packages and series, refunds follow the Packages & Bundled Services section listed above.
Refund processing timelines remain subject to the Refund Policy listed above and may vary depending on banks, financing companies, or third-party payment providers.
Refunds, when approved, will be issued to the original payment method whenever reasonably possible.
PATIENT ACKNOWLEDGMENT
By scheduling an appointment, making a payment, providing payment information, signing clinic documentation, or proceeding with services at Beyond Health MedSpa, patients acknowledge that they have read, understand, and agree to this Consultation Fee, Deposit, Cancellation, and Refund Policy.
Patients understand and acknowledge that Beyond Health MedSpa may apply, retain, process, or deduct applicable consultation fees, Specialty Procedure Cancellation Fees, administrative fees, product charges, treatment charges, complimentary service values, and other authorized amounts according to these policies.
Patients acknowledge that specialty procedure treatment dates are confirmed only after payment in full, that packages in progress are non-refundable, and that Specialty Procedure Cancellation Fees, consultation fees, package adjustments, and other earned charges described in these policies may be retained or deducted when applicable.
Patients acknowledge that signed treatment documentation, payment authorizations, consent forms, treatment records, scheduling records, communication records, photographs, invoices, receipts, financing agreements, and clinic policies may be used to verify and support authorized transactions, services rendered, and payment disputes when necessary.
Continued use of Beyond Health MedSpa's services, scheduling systems, payment systems, and appointment booking processes constitutes acceptance of these policies.
For questions regarding these policies, please contact:
Beyond Health MedSpa